De la “Era del Desconcierto y Perplejidad” a la “Era delDesorden”Nada como la realidad para imponerse de forma incontestable a las sesudaspredicciones de los seres humanos. Decía el Global Risk Report del World Economic Forum (Foro de Davos) 2020 que el principal riesgo al que se enfrentaba la humanidad en el año 2020 era el cambio climático. Bueno, a 20 de mayo se puede afirmar de forma categórica que ya no es así. Nassim Taleb filósofo e investigador libanés formuló en 2007 la conocida como teoría del cisne negro o teoría de los sucesos del cisne negro; dicha teoría es una [...]
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¿Puede una empresa consolidada y de larga trayectoria duplicar sus resultados en solo dos años? ¿Es posible aumentar los beneficios entre un 25% y un 100% solo con mejorar un 5% la capacidad de retención de clientes? Para Pablo Fernández, autor de diversas metodologías de Management, es posible; y el elemento fundamental del crecimiento es la relación con los clientes. Las empresas suelen centrar su gestión en torno a sus productos (bienes o servicios), sin prestar la suficiente atención al potencial de sus actuales clientes. Para Pablo, los ingresos no provienen de los productos sino a través de éstos La [...]
Covid Dilemma #3: Local Interests Versus Broader Shared Interests There is no room for "us/them" in the battle against COVID-19. There is only "we."--Bernice L. Hausman and Heidi Y. LawrenceIn times of danger, it’s natural for us to want to protect and defend our families and loved ones. COVID-19 constitutes a serious threat. Think of the human body when it is being attacked. Heart rate increases, pumping additional blood to the muscles and brain where it is needed. Pulse and blood pressure go up, breathing quickens; vital systems are alert and ready to react. But once the acute danger [...]
COVID CONSEQUENCES Covid Dilemma #1: Save Lives Versus Save The Economy As countries begin to see results from aggressive social distancing, pressures are mounting daily to lift restrictions and return to a state where gatherings of all kinds, both work and play, are again the norm. Three main arguments for this are: first, that the real danger has been averted through flattening the curve and this reduces the threat of serious recurrence, second, that the economic costs will cause greater damage than the loss of a few lives, and third, that the real health impacts have been exaggerated from the [...]
Don’t confuse solutions with innovation. We live in a world where “solutions” are easy to come by. Advocates, experts and lobbyists offer ready-made answers to complex problems. Politicians take sides and become entrenched in their positions, while people argue back and forth endlessly rather than collaborating. Many solutions are framed as total opposites — like gas and oil versus solar power — and are viewed through the lens of cancelling each other out rather than fitting together in a long-term energy strategy. This ineffective form of problem solving typically ends up in a quagmire, accomplishing little beyond frustration. Nothing works [...]
Innovating in a global crisis: what do you do when you don’t know what to do next? The tremendous impact of the coronavirus is altering the world for all of us in many ways. No one, including organizational leaders, knows what to do next, where this is going or when it will end. It could be six months or longer before we get back to anything normal and this new normal is expected to include pocket resurgences of coronavirus around the world. The situation we are in might be closer to World War II in magnitude than anything we have [...]
COVID CONSEQUENCES Covid Consequences: The Ten Dilemmas Every Country Must Face At the Transcend Strategy Group, we take dilemmas very seriously, and believe they offer a short cut to deeper understanding and insight about complex and difficult situations. In 2004, we wrote The Power of the 2 x 2 Matrix, a primer on dialectical thinking and problem-solving, and we have been putting those lessons to use in courses and with clients ever since. Dilemmas are challenges comprised of two competing interests which are inextricably connected. We want our food to be tasty and it also needs to [...]